Helping over 10,000 customers since 2017

Return Policy

Inessa Healthcare Pty Ltd refund policy has been drafted form, and is compliant with published guideline set out by the ACCC (Australian Competition &Consumer Commission )

Under the Trade Practices Act 1974 you may seek a refund if goods:

• are or become faulty through no fault of your own

• are not fit for a stated purpose or a purpose you made known to our sales staff

• don’t match our description or sample

• have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period together with proof of purchase. You may be asked to demonstrate that the problem with the goods was not your fault.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged.

A credit may be offered at our discretion.

Keep your receipt as proof of purchase.

60-Day Money-Back Guarantee

We are so sure you’ll be happy with your purchase that we offer a “60-Day Money-Back Guarantee” to ensure customer satisfaction of our products. If for any reason you wish to discontinue using our products we will promptly issue a refund.

Simply contact us at   info@inessa.com.au  to learn more from our customer care specialists about our 60-Day Money-Back Guarantee.