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Return Policy

Inessa Healthcare Pty Ltd refund policy has been drafted form, and is compliant with published guideline set out by the ACCC (Australian Competition &Consumer Commission )

Under the Trade Practices Act 1974 you may seek a refund if goods:

• are or become faulty through no fault of your own

• are not fit for a stated purpose or a purpose you made known to our sales staff

• don’t match our description or sample

• have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period together with proof of purchase. You may be asked to demonstrate that the problem with the goods was not your fault.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged.

A credit may be offered at our discretion.

Keep your receipt as proof of purchase.

60-Day Money-Back Guarantee

We are so sure you’ll be happy with your purchase that we offer a “60-Day Money-Back Guarantee” to ensure customer satisfaction of our products. If for any reason you wish to discontinue using our products we will promptly issue a refund.

Simply contact us at   info@inessa.com.au  to learn more from our customer care specialists about our 60-Day Money-Back Guarantee.